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Welcome to Affermie! Here, we strive to provide you with a seamless and delightful shopping experience. To ensure clarity and transparency regarding our shipping practices, please review the following Shipping Policy.

Processing Time

Orders are typically processed within 1-3 business days after confirmation. Please note that processing times may vary during peak seasons or promotional periods.

Shipping Rates

Shipping rates are calculated at checkout based on the destination, weight, and dimensions of the package. We offer various shipping options to provide flexibility according to your preferences. Generally, we have free shipping for orders of $50 and more. If you have a problem with shipping while ordering please reach out to us through our chat option.

Shipping Destinations

We currently ship globally. Our main destinations are the United States, Canada, Europe, and Austria. If you are located outside of these areas, please contact us, and we will do our best to accommodate your request.

Shipping Confirmation and Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package as it makes its way to you.

Shipping Times

Shipping times may vary depending on your location, the shipping method chosen, and any unforeseen circumstances. Generally, you can expect the following estimated delivery times:

  • Average transit times to the United States from our domestic warehouse: 2-5 Business days

  • Average transit times to the United States from our international warehouse: 5 - 20 Business days.

  • Average transit times to International: 15 - 45 Business days

Please note that these are general guidelines, and actual delivery times may vary.

Customs and Duties

For international orders, customs duties and taxes may apply, and customers are responsible for these charges. Affermie is not liable for any delays or additional costs incurred due to customs procedures.

Shipping Delays

While we make every effort to ensure timely deliveries, certain factors, such as weather conditions, holidays, or unforeseen events, may cause delays. Affermie is not responsible for any delays beyond our control.

Lost or Stolen Packages

In the unfortunate event that your package is lost or stolen after being marked as delivered, please contact the carrier and our customer service team immediately. We will assist you in resolving the issue to the best of our ability.

Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at affermie@gmail.com.

Thank you for choosing Affermie! We appreciate your trust and look forward to delivering your exceptional activewear with care.


MOST COMMON ASKED QUESTIONS


I JUST PLACED AN ORDER, WHEN WILL IT SHIP?    Please allow 2 - 5 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?    U.S. orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

  • Average transit times to the United States from our domestic warehouse: 2-5 Business days
  • Average transit times to the United States from our international warehouse: 5 - 20 Business days.
  • Average transit times to International: 15 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER? We provide tracking for every order. Tracking will be available once your product is shipped. Each product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here. 

RETURN + REFUND POLICY-    Due to the limited nature of the items we offer exchanges only and no refunds. Our return policy lasts until 7 days after the item is marked as delivered for damaged or faulty goods. If you are unhappy with your order or you have received a faulty item, please reach out to us at affermie@gmail.com  and we will be able to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error. 

CAN I CANCEL MY ORDER?    You can cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email affermie@gmail.com, or use our online chat option at www.affermie.com for immediate assistance. All you need to do is send us an email with the subject line "CANCEL & Invoice Number".

I HAVE ENTERED AN INCORRECT ADDRESS!   If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at affermie@gmail.com . If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED   We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?   If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)