Return & Refund policy
Returns & Refund Policy
We want your AFFERMIE experience to feel effortless from checkout to delivery. If you need to return an eligible item, the information below will guide you through the process.
30-day returns on eligible items • Easy support by email • Refunds to original payment method
30-Day Returns
At AFFERMIE, we want you to feel confident in your purchase. If your item does not meet your expectations, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Unworn and unused
- Tags still attached
- Returned in original packaging
- Proof of purchase included
Items sent back without prior return approval may not be accepted.
How to Start a Return
To initiate a return, please contact our support team at affermie@gmail.com.
Please include your order number and the item you would like to return. Once approved, we will provide return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery.
- Your order number
- Photos of the item
Our team will review the issue and arrange a replacement or suitable resolution where appropriate.
Exchanges
The easiest way to exchange an item is to return the original item and place a new order once the return has been approved. In some cases, we may also offer store credit.
Non-Returnable Items
The following items are not eligible for return:
- Sale items
- Gift cards
- Custom or personalized items
If you are unsure whether your item qualifies, please contact us before returning it.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.
Delayed Refunds
If you have not received your refund within 15 business days after approval, please contact us at affermie@gmail.com.