AirEase Ultra-Light Casual Sneakers

 

Welcome to Affermie! Here, we strive to provide you with a seamless and delightful shopping experience. To ensure clarity and transparency regarding our shipping practices, please review the following Shipping Policy.

Processing Time

Orders are typically processed within 1-3 business days after confirmation. Please note that processing times may vary during peak seasons or promotional periods.

Shipping Rates

Shipping rates are calculated at checkout based on the destination, weight, and dimensions of the package. We offer various shipping options to provide flexibility according to your preferences. Generally, we have free shipping for orders of $50 and more. If you have a problem with shipping while ordering please reach out to us through our chat option.

Shipping Destinations

We currently ship globally. Our main destinations are the United States, Canada, Europe, and Austria. If you are located outside of these areas, please contact us, and we will do our best to accommodate your request.

Shipping Confirmation and Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package as it makes its way to you.

Shipping Times

Shipping times may vary depending on your location, the shipping method chosen, and any unforeseen circumstances. Generally, you can expect the following estimated delivery times:

• Average transit times to the United States from our domestic warehouse: 2-5 Business days
• Average transit times to the United States from our international warehouse: 5 - 20 Business days.
• Average transit times to International: 15 - 45 Business days

Please note that these are general guidelines, and actual delivery times may vary.

Customs and Duties

For international orders, customs duties and taxes may apply, and customers are responsible for these charges. Affermie is not liable for any delays or additional costs incurred due to customs procedures.

Shipping Delays

While we make every effort to ensure timely deliveries, certain factors, such as weather conditions, holidays, or unforeseen events, may cause delays. Affermie is not responsible for any delays beyond our control.

Lost or Stolen Packages

In the unfortunate event that your package is lost or stolen after being marked as delivered, please contact the carrier and our customer service team immediately. We will assist you in resolving the issue to the best of our ability.

Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at affermie@gmail.com.

Thank you for choosing Affermie! We appreciate your trust and look forward to delivering your exceptional activewear with care.

30-Day Return Policy:

At AFFERMIE, we understand that sometimes an item may not meet your expectations. Therefore, we offer a 30-day return policy, allowing you ample time to assess your purchase. You have 30 days from the date of receiving your item to request a return.

Eligibility Criteria:

To be eligible for a return, your item must be in the same condition as when you received it – unworn or unused, with tags, and in its original packaging. Please retain the receipt or proof of purchase.

Initiating a Return:

To start a return, contact us through our Request Return page or email us at affermie@gmail.com. Once your return is approved, AFFERMIE will provide a return postage along with detailed instructions on how to submit returns.

Return Process:

If your return is accepted, we will send you a return shipping label and provide instructions on where and how to send your package.

Important Note:

Items sent back to us without prior return authorization will not be accepted.

Contact Information:

For any return-related queries, feel free to reach out to us at affermie@gmail.com or through our contact page.

Damages and Issues:

Upon receiving your order, please inspect it promptly. If you discover any defects or damages, or if you have received the wrong item, contact us immediately. We will assess the issue and take the necessary steps to rectify it.

Exceptions / Non-Returnable Items:

Certain items are not eligible for return, including perishable goods (such as food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please get in touch with us.

Sale Items and Gift Cards:

Regrettably, we are unable to accept returns for sale items or gift cards. However, if you have concerns regarding size, color, or any damage upon receiving a sale item, please contact us immediately. Feel free to get in touch with us, providing pictures of the items upon arrival if you notice any issues. We'll promptly address your concerns and work towards a satisfactory resolution.

Exchanges:

If you wish to exchange an item, the most efficient method is to initiate a return for the original item. Once the return is approved, you can then proceed to make a separate purchase for the desired item. As an alternative, we also offer the option of providing a merchant credit for your next order, offering added convenience for your future shopping experience.

European Union 14-Day Cooling Off Period:

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when received – unworn or unused, with tags, and in its original packaging. Please retain the receipt or proof of purchase.

Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of the refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please be aware that it may take additional time for your bank or credit card company to process and post the refund.

Delayed Refunds:

If more than 15 business days have passed since your return was approved, and you have not received your refund, please contact us at affermie@gmail.com.